At Scentabella, we want you to love what you purchase. If you're not completely satisfied, we're here to help.

You may return any unopened merchandise in its original, sealed packaging within 30 days of the purchase date for a full refund, excluding original shipping charges.

To be eligible for a return:

The item must be unused and in its original condition.

You must provide a receipt or proof of purchase.

Please contact us at support@scentabella.com to request a return. Our team will respond within 24–48 hours with further instructions.

Customers are responsible for return shipping unless the return is due to our error or the item is damaged.

If a return shipping label is provided by us, the cost will be deducted from your refund.

Original shipping fees are non-refundable unless the return is due to our mistake.

Once your return is received and inspected, we will notify you via email. If your return is approved: A refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear, depending on your bank or card provider.

If you haven't received your refund:

Double-check your bank or credit card account.

Contact your credit card company - it may take time for the refund to be posted.

Contact your bank - processing times can vary.

Still no refund? Please email us at support@scentabella.com.

Over 1 million packages go missing in the U.S. daily. While we are not responsible for lost or stolen packages after shipment, we want to help. If your order is missing:

Contact us, and we'll do our best to assist.

We may offer a discounted replacement or store credit, depending on the situation.

We recommend selecting a secure delivery location and using trackable shipping at checkout.

Items purchased on sale or at a discounted price are final sale and not eligible for refunds. However, if your item arrives damaged or defective, please contact us - we'll gladly offer a replacement or store credit.

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at support@scentabella.com and send your product to:

Return Address:

Scentabella Returns

100 Saw Mill Pond Road, Edison, NJ 08817

United States

To return a product, mail it to the address above.

Please use a trackable shipping service or purchase shipping insurance - we are not responsible for lost return shipments.

Your can get your order usually within 5-8 business days after placement. Please note: Extreme weather or customs processing may extend delivery up to 15 days. We're tracking every package - feel free to reach out if you need assistance!

We're an American company, and we ship from the USA. We can ship to the US mainland only.

Yes. We offer free shipping for orders over US$30.

We usually use USPS (https://www.usps.com/) and GOFO Express (https://www.gofoexpress.com/) for shipping.

You'll automatically receive tracking information via email once shipped. Click the provided link for real-time updates. For any issues, please contact our customer service team at support@scentabella.com.

We're here for you! For any questions about your order, return, or refund, contact our customer care team at support@scentabella.com.